Warranty for Vape Devices & Chargers | Vuse AU – Vuse Australia



1. When did we last update our Warranty?
9 November 2022

2. About our Warranty
This warranty (our Warranty) outlines the warranty that BAT Australia Ltd (BATA, we, our, or us) provides on all Vuse devices and chargers. We provide this because:

(a) we are sure that you will love your Vuse devices and chargers; and
(b) we believe that you should have confidence in your vaping product.

3. How can you contact us?
If you have any questions about our Warranty, or you would like to make a claim under our Warranty, you can contact us by:

(a) writing to us at: Vuse Customer Care, Locked Bag 20, Royal Exchange NSW 1225, Australia.
(b) emailing us at: info.au@vuse.com
(c) calling us on: 1800 044 831

4. What is covered by our Warranty?
4.1. Our Warranty:

(a) covers all new Vuse devices and chargers (this means that, if your device or charger stops working properly, even when that is a result of accidental damage, we’ll replace it free of charge); and
(b) is in addition to, and does not limit, any additional rights and remedies you may have under Australian Consumer law, which is contained in Schedule 2 of the Australian Competition and Consumer Act 2010.

4.2. Our products come with guarantees that cannot be excluded under the Australian Consumer law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the products repaired or replaced if the products fail to be of acceptable quality and the failure does not amount to a major failure.

4.3. You should refer to our Refund Policy if you believe that you have purchased a damaged or defective product or received the wrong product.

5. What conditions apply to our Warranty?
5.1. To be covered by our Warranty:

(a) your device or charger must have been purchased in Australia or from vuse.com.au; and
(b) your device or charger must have stopped working within twelve (12) months of purchase.

5.2. Our Warranty does not apply to:

(a) Vuse eLiquids (including cartridges) or any other Vuse products, such as accessories; and
(b) commercial customers or businesses, including retailers and wholesalers.

6. How do you make a Warranty claim?
Please contact us if you think there is an issue with your device or charger and would like to make a claim under our Warranty.

7. What information will you be asked to provide?

7.1. When you contact us, you will need to give us:

(a) a description of the issue with your device or charger;
(b) details on when and where you purchased your device or charger; and
(c) the product batch or serial number (for the ePod 2, the batch number is on the packaging and the serial number is on the bottom of the device).

7.2. Once we get this information, we:

(a) may ask you to return the product to us in its original packaging (we will let you know how to do this free of charge); and
(b) reserve the right to inspect the product to determine whether we consider our Warranty applies.

7.3. We will not be liable for any products that you return to us that we never receive or that are delayed or damaged in transit.

8. What will we do once we have received this information and, if applicable, assessed your product?
Once we have received and have assessed your product, if we agree that the product you have received is covered by our Warranty, we will either replace the product or provide you with a refund.