Frequently Asked Questions | Vaping Questions | Vuse AU – Vuse Australia
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FREQUENTLY ASKED VAPE QUESTIONS

Find out the answers to your vape questions.

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  • Vuse ePod 2
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General

What is vaping?

When vaping, you’re inhaling a vapour aerosol as opposed to smoke in a conventional cigarette. Vapour is vapourised liquid (eLiquid) – which means eLiquid turns into aerosol by a heating element in the vaping device, called an atomiser.

How do vaping devices work?

An electronic heating element is activated when the user draws air through the device. This vapourises the liquid formulation (often referred to as the eLiquid) and the vapour condenses to form an aerosol, which is inhaled and exhaled.

Who can use vaping devices?

Vaping products are designed for adult smokers and adult users of nicotine products. They’re not suitable for use by: persons under the age of 18; persons who are allergic/sensitive to nicotine; pregnant or breast-feeding women; persons who should avoid using tobacco or nicotine products for medical reasons; or persons with an unstable heart condition, severe hypertension or diabetes. Keep Vuse products out of reach of children.

How old do I have to be to buy a Vuse device?

You must be of legal smoking age. Purchasing vaping products is prohibited for people under 18 years of age

Can I vape indoors?

In Australia, indoor vaping is prohibited at workplaces, restaurants, licensed premises, schools and early childhood centres (including outdoors).

Users should always apply courtesy and common sense, check with the home owners first, and always be respectful with when, where and how you vape.

Not sure about nicotine strength?

Don’t be confused by a % figure and think that means mg/ml. 1.1% means nicotine volume by weight and contains 12 mg/ml. Find out more about what’s in your eLiquids.

What are the dimensions of the Vuse ePod 2 vape pen?

104.2 mm (length) x 11.0mm (deep) x 19.0mm (width) with the Vuse eLiquid pods inserted in the Vuse ePod 2 vape pen.

How long does a Vuse eLiquid pod last (in puffs)?

Each Vuse eLiquid pod delivers approximately 275 puffs in laboratory testing. However, this may vary depending on your vaping behaviour.

What is the difference between the Vuse ePod and Vuse ePod 2 vape pens?

• Faster Charging: The Vuse ePod 2 vape pen fully charges in 60 minutes (vs. 80 min for ePod) and is ready to go with 80% charge in 35 min, when an appropriate charging input is used (5V at 0.5A).

• Splash proof: the Vuse ePod 2 vape pen has been tested to IPX4 standard, meaning it is protected from splashing water.

• Vape whilst charging enabled: you can now vape whilst your Vuse ePod 2 vape pen is charging.

• New distinctive design: the new Vuse ePod 2 vape pen has been redesigned from the ground up, with a modern angular shape and comes in a black, premium metallic colour.

Can I use Vuse eLiquid pods with Vuse ePod 2?

Yes, you can use your Vuse eLiquid pods with the Vuse ePod 2 vape pen.

How do I know if my Vuse ePod 2 is charging?

When your Vuse ePod 2 vape pen is charging, the LED on the vape pen will flash white. When the LED turns solid white, the Vuse ePod 2 vape pen is 80% charged. When the LED switches off, the Vuse ePod 2 vape pen is fully charged.

How do I use my Vuse ePod 2?

Insert your Vuse eLiquid pod into the Vuse ePod 2 vape pen and simply puff.

For optimal performance, your Vuse ePod 2 vape pen should be fully charged before first use.

Remove the Vuse eLiquid pod from the blister pack before connecting it onto the Vuse ePod 2 vape pen.

The magnet will pull the Vuse eLiquid pod into place.

For optimum enjoyment and satisfaction, it is recommended to close your lips over the Vuse eLiquid pod so the tip is inside your mouth, not resting directly on your lips.

To begin your vaping experience, puff on the Vuse eLiquid pod.

When the Vuse ePod 2 vape pen is activated, the white LED will appear. When your puff ends, the white LED will gradually disappear.

Only use Vuse eLiquid pods with the Vuse ePod 2 vape pen.

How do I charge my Vuse ePod 2 vape pen?

Place the vape pen into the magnetic USB charging cable supplied with your Vuse ePod 2.

Connect the other end of the USB charging cable to the USB port of a computer, or a Vuse wall charger.

When charging, the white LED on the Vuse ePod 2 vape pen will flash white. When the LED disappears, the Vuse ePod 2 vape pen is fully charged. Disconnect the magnetic USB charging cable.

Your Vuse ePod 2 vape pen should fully charge in about 60 minutes.

To avoid the risk of fire, injury and/or damage to your Vuse ePod 2 vape pen or other property, only charge your Vuse ePod 2 vape pen with the equipment provided with your Vuse ePod 2 or with compatible Vuse charging accessories.

Never leave your Vuse ePod 2 vape pen unattended during charging.

Rating input of magnetic USB charging cable: 5VDC, 450mA.

The Vuse ePod 2 vape pen should only be connected to a safety extra-low voltage (SELV) circuit rated at 5VDC, 0.5A. Using an AC adaptor with a current output lower than this will make charging take longer.

How can I tell if it is time to charge my Vuse ePod 2?

When the white LED flashes 10 times, it is time to charge your Vuse ePod 2 vape pen. Your Vuse ePod 2 vape pen battery may run out before your Vuse eLiquid pod is finished, so don't automatically discard the pod when charging your vape pen.

How do I look after my Vuse ePod 2 vape pen?

Just follow the instructions on the leaflet that came with your ePod 2. You can also read them below:

• Use Vuse charging accessories, like the ones that came with your Vuse ePod 2 vape pen.

• Use Vuse eLiquid pods.

• Keep your Vuse ePod 2 vape pen, charging accessories and Vuse eLiquid pods dry. Otherwise, you can damage your Vuse ePod 2 vape pen.

• Store your Vuse ePod 2 vape pen in temperatures between 0–25°C.

How can I clean my Vuse ePod 2 vape pen?

The build-up of dirt inside your Vuse eLiquid pod and the top of your Vuse ePod 2 vape pen may prevent you from enjoying your experience. To prevent this, check and if necessary, detach your Vuse eLiquid pod from the Vuse ePod 2 vape pen, clean with a dry cloth and carefully blow into the Vuse ePod 2 vape pen to dislodge any buildup of dirt.

How long does the battery in my Vuse ePod 2 vape pen last?

A fully charged Vuse ePod 2 vape pen should give you approximately 190 puffs. However, this may vary depending on your vaping behaviour.

Can I change the wattage settings in my Vuse ePod 2 vape pen?

No, your Vuse ePod 2 is fixed at its optimal setting.

Why is my Vuse ePod 2 vape pen not producing any vapour?

It could be one of several safety or battery-related reasons:

• Your Vuse ePod 2 vape pen is designed to automatically shut down if activated for more than five seconds.

• Your Vuse ePod 2 vape pen may need to be charged.

• You may need to change your Vuse eLiquid pod.

• Dirt might be blocking the connection between the Vuse ePod 2 vape pen and the Vuse eLiquid pod. Try cleaning it with a dry cloth.

Why has my Vuse ePod 2 vape pen turned itself off?

It could be one of several safety or battery-related reasons:

• Your Vuse ePod 2 vape pen is designed to automatically shut down if activated for more than five seconds.

• Your Vuse ePod 2 vape pen may need to be charged.

Why is the Vuse ePod 2 vape pen so light?

The Vuse ePod 2 vape pen has been ergonomically designed to feel comfortable in your hand and weighs only 23.6 grams.

Where can I find the traceability codes on the Vuse ePod 2 vape pen or Vuse eLiquid pods?

Traceability codes are etched onto the base of the Vuse ePod 2 vape pen and the metallic plate of Vuse eLiquid pods. Quote this code when contacting your Vuse Customer Care team.

What happens if my Vuse ePod 2 vape pen breaks?

If it is shown to be faulty within twelve months of purchase, we will replace it subject to our terms and conditions. For more details on our warranty visit here.

How long will my Vuse ePod 2 vape pen last?

This will vary, depending on your vaping behaviour. After twelve months, battery efficiency may begin to deteriorate due to repeated charges, this is common with all lithium-ion batteries.

When do I change my Vuse eLiquid pod?

When it stops producing vapour when the battery in your Vuse ePod or ePod 2 vape pen is charged. When the taste or quality of the vapour deteriorates.

How much nicotine is in a Vuse eLiquid pod?

Each Vuse eLiquid pod contains 1.9ml of liquid which is available in three different strengths:

• 1.6% or 18mg/ml

• 3% or 34mg/ml

• 5% or 57mg/ml

What ingredients do Vuse eLiquid pods contain?

Propylene glycol (PG), vegetable glycerine (VG), nicotine salts, and carefully selected flavourings formulated specifically for the Vuse ePod and ePod 2 vape pens.

Are Vuse eLiquid pods VG or PG based?

Yes, Vuse eLiquid pods contain both VG and PG.

Where is the liquid inside the Vuse eLiquid pods made?

The liquid in Vuse eLiquid pods is made in the USA.

How many ml of liquid does a Vuse eLiquid pod hold?

Each Vuse eLiquid pod holds approximately 1.9ml liquid.

How many Vuse eLiquid pods come in each refill pack?

Each refill pack contains two Vuse eLiquid pods.

Do Vuse eLiquid pods come in different strengths?

Yes, there is a selection of 1.6%, 3% and 5% nicotine strengths. See the range of flavours and strengths available.

Can I refill a Vuse eLiquid pod myself?

No, Vuse eLiquid pods are not designed for refilling. Attempting to refill a Vuse eLiquid pod will void the warranty.

Will the flavour deteriorate if I do not use a Vuse eLiquid pod for, say 6-8 weeks?

If a Vuse eLiquid pod is still in its packaging, it should be fine. If it has been removed from its packaging, there may be a slight loss in flavour intensity.

Can I switch flavours without finishing my Vuse eLiquid pod?

Yes. The no-spill design of Vuse eLiquid pods mean you can remove them easily and quickly change pods.

Will I ever need a replacement Vuse ePod 2 vape pen?

Your Vuse ePod 2 vape pen should last for about 300 full charge/discharge cycles before its battery efficiency begins to deteriorate. This is common with all lithium-ion batteries but will depend on your vaping behaviour.

After this period, you can still use your Vuse ePod 2 vape pen, but you may need to charge it more frequently. Keep your Vuse ePod 2 battery charged to maintain the battery life.

Will my Vuse mains adapter work with my Vuse ePod 2 vape pen?

Yes, your Vuse mains adapter will work with your Vuse ePod 2 vape pen .

What type of battery cell is in my Vuse ePod 2 vape pen?

Your Vuse ePod 2 vape pen contains a lithium-ion rechargeable battery.

Does the LED light appear when taking a puff?

When the Vuse ePod 2 vape pen is activated, the white LED will appear. When your puff ends, the white LED will gradually disappear.

What does it mean if the LED light on my Vuse ePod 2 vape pen flashes three times?

This could indicate that the short-circuit protection function or the auto-shutdown function has been activated. If the vape pen short circuits, or the vape pen is puffed for more than five seconds, the LED light on the Vuse ePod 2 vape pen will flash three times and the vape pen will shut down.

What does it mean if the LED light on my Vuse ePod 2 vape pen flashes ten times?

If the white LED flashes ten times, it means it is time to charge your Vuse ePod 2 vape pen.

When charging, did the LED on your Vuse ePod 2 vape pen appear and then disappear?

The white LED flashes when the Vuse ePod 2 vape pen is charging and disappears when it's fully charged.

When charging, is the LED light supposed to stay on?

The white LED on your Vuse ePod 2 vape pen will flash to show that it is charging. Once your Vuse ePod 2 vape pen fully charged the white LED will turn off.

Does my Vuse ePod 2 vape pen come charged?

Your Vuse ePod 2 vape pen comes partly charged. You should, however, fully charge your Vuse ePod 2 vape pen for approximately 60 minutes before its first use.

What capacity is the battery in my Vuse ePod 2 devcie (in mAh)?

The Vuse ePod 2 vape pen contains a lithium-ion rechargeable battery with a nominal electrical charge capacity of 370 mAh.

If I put my Vuse ePod 2 vape pen down, how will I know if it is on or off?

Vuse ePod 2 vape pen is activated by puffing. When the Vuse ePod 2 vape pen is activated, the white LED will appear. When your puff ends, the white LED will gradually disappear.

Can I leave my Vuse ePod 2 vape pen charging overnight?

It is recommended to not leave batteries to charge unattended. Charging your Vuse ePod 2 vape pen should only take about 60 minutes.

What should I do if I notice eLiquid condensation in my vape pen or on the outside of the pod?

Use a clean paper towel to gently wipe the liquid away and clean your Vuse ePod 2 vape pen or Vuse eLiquid pod. Do not:

• push or insert foreign objects into the Vuse ePod 2 vape pen or Vuse eLiquid pod, especially onto the contacts; or

• drag, crush, pierce, incinerate or immerse the vape pen or magnetic charging cable in water.

This could damage your Vuse ePod 2 vape pen or Vuse eLiquid pod and stop them from working. If after wiping clean, the issue persists, call the Vuse Customer Care line for help and advice on 1800 413 805.

What should I do if I notice leakage when using my Vuse ePod 2 vape pen?

On some occasions, you may see minor leakage from your Vuse eLiquid pods due to a build-up of condensation. This is not uncommon in vapour products.

Follow the cleaning tips from ‘How do I clean my Vuse ePod 2 vape pen’ FAQ.

Other tips for reducing instances of condensation:

• Puff gently on your Vuse ePod 2 vape pen.

• Avoid back-puffing into your Vuse eLiquid pod.

• Avoid using Vuse eLiquid pods that have been out of their packaging for prolonged periods.

If, after following these tips, the issue persists, call Vuse Customer Care for help and advice on 1800 413 805.

Delivery & Returns

How do I track my order?

We'll keep you updated by e-mail to let you know the status of your order. We will send you an email when your order has been accepted, and another when your Vuse products have been dispatched. If you have any questions relating to your order, simply get in touch and we'll be happy to help.

Do you deliver outside of Australia?

No, we only deliver to addresses within Australia.

How much is delivery?

Standard delivery is FREE for orders over $100 (including GST and all applicable promotional discounts) otherwise shipping is $20. You can find out more about our delivery here.

Can I change my delivery address?

If you have made an order and need to change your address, unfortunately we are unable to change your address. But please get in touch with us via our Contact Us page and we will endeavor to help you with your order.

How do I return products?

If the wrong order arrives or if it arrives damaged or defective in anyway, please contact us as soon as possible using methods shown on our Contact Us page.

If you are not 100% satisfied with your order we offer a money-back guarantee – to claim your money back, please call our Vuse Care Team on 1800 413 805, or email on info.au@vuse.com and they will be happy to assist you with your claim.

Media Queries

Are you a journalist and require further information?

If you are a journalist and require further information, please contact us in writing on info.au@vuse.com

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